About the Book
In summary, the purpose of Six Sigma management is to “promote joy
in work” for all employees so that they have the energy to participate
in the improvement and innovation projects identified from the
organizational dashboard!
—Howard S
Gitlow
Authored by Dr, Howard Gitlow, one of the most
respected Six Sigma Master Black Belts, this well-organized volume
demonstrates the implementation of quality improvements into the all
areas of the workplace from the shop floor through a company’s executive
offices. Illustrating his points with a number of case studies, the
book provides a compelling argument as to why Six Sigma should be the
preferred approach. It also explains how to build an organization that
both encourages and values the input of quality teams, and details the
steps they must take to implement and maintain lean initiatives.
Dr.
Howard S. Gitlow is Executive Director of the Institute for the Study
of Quality, Director of the Master of Science degree in Management
Science, and a Professor of Management Science, School of Business
Administration, University of Miami, Coral Gables, Florida. He was a
Visiting Professor at the Stern School of Business at New York
University in 2007, and a Visiting Professor at the Science University
of Tokyo in 1990 where he studied with Dr. Noriaki Kano. He received his
Ph.D. in Statistics (1974), M.B.A. (1972), and B.S. in Statistics
(1969) from New York University. His areas of specialization are Six
Sigma Management, Dr. Deming’s theory of management, Japanese Total
Quality Control, and statistical quality control. Dr. Gitlow has
consulted and co-taught courses with Dr. W. Edwards Deming and Dr.
Noriaki Kano (Science University of Tokyo).
Dr. Gitlow is a
Six Sigma Master Black Belt, a Fellow of the American Society for
Quality, and a member of the American Statistical Association. He has
served on the editorial boards of four journals. His list of consulting
clients includes universities, consulting firms, city governments, health care organizations, insurance companies, utilities, manufacturing
organizations, and service organizations. Dr. Gitlow has testified in 24
legal cases involving the following issues: critiquing and developing
sampling plans, discrimination (age, race, gender, country of origin,
and ethnicity), anti-trust, game fixing, jury selection, and
cost/benefit analysis.
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